We are Hollyhock Travel Services, herein also referred to as “HTS.” These terms and conditions guide the entire agreement between you and us when you purchase travel related services through us, in addition to your obligations as a customer. The terms "we", "us" and "our" refer to HTS. The term "you" refers to the customer visiting our website, booking a reservation through us or otherwise using our services. Once your booking is confirmed, this serves as a contract between you and us.
How to Book
All bookings must be done online via our website http://htstravel.co.uk or via telephone with one of our consultants on 02011111111.
Fares & Payments
All prices displayed on our website are based on per person unless stated otherwise; prices are subject to changes without prior notice. Each programme will state the inclusive and exclusive elements. All payment must be made into the designated HTS bank account only. We may accept card payment upon request.
All cancellations must be done in writing should you wish to cancel a tour you already booked with us. We charge an administration fee for this:
- Cancellation made 14 days prior to departure - Full refund
- Cancellation made 5 days prior to departure – 50% of the fare paid
- Cancellation made 24hrs – 48hrs before tour – Non-refundable
There is an administration charge of £10 per person on every name, date or time change requested plus any additional fare difference in the tour price.
Amendments by Us
We will do our best to provide the tour arrangements that have been confirmed, but we retain the right to modify or cancel any trip, tour or accommodation arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you as soon as possible, and, should the change be such that it alters the nature of the trip, we shall give you the choice of an alternative trip or a full refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any trip for reason of political tension or natural disaster unless specifically recommended to do so by the Foreign Office.
Amendments by you
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form. If alterations are made less than 8 weeks prior to departure, an additional £50 per booking charge will be levied together with any communications costs incurred.
The prices of tours are based on a varying minimum number of passengers travelling. If this minimum number is not reached, at least 8 weeks prior to the scheduled departure date we will either, cancel the tour and offer a refund in full, or we may propose a supplementary charge to enable said tour to operate, subject to the passenger’s agreement.
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment (other than air and sea carriers performing any domestic internal or international carriage of whatsoever kind) in respect of death, bodily injury or illness. Such liabilities shall be subject to English law and all proceedings shall be within the exclusive domain of the
English courts. We shall endeavour to afford general assistance to our clients in the event of illness, injury or death during the period of the trip. We accept responsibility for ensuring that all parts of the trip are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited to where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster.
We advise customers to take out appropriate travel insurance prior to their trips. Care should be taken to ensure that you have adequate cover, in particular for cancellation and emergency repatriation in the event of medical problems.
It is your responsibility to ensure you possess the right travel documents for your trip where required, such as passport, visa, travel insurance etc. We will not be held responsible for any travel document issues on the trip. Do not hesitate to contact the relevant consulate or embassy should you requires additional information for your trip.
Baggage & Personal Effects
Please note that your baggage and personal effects whilst on any tour remain your responsibility and risk at all times.
Smoking is not permitted at all times on aircrafts, tour vehicles and inside many of our partner accommodations. Please check with our consultants at the time of booking for available smoking facilities that may be available on your tour.
Conduct and behaviour
We implore everyone to conduct themselves and consider all other passengers on the trip. We reserve the right at our discretion to terminate the tour in the event of behaviour misconduct.
Where applicable, a tour leader, in conjunction with the appropriate medical advice if applicable, has the right to disqualify any client at any time during the course of the tour, if considered necessary for the medical well being or safety of the individual or in the tour leader’s opinion, the client’s actions materially are affecting the enjoyment of the tour for the remainder of the group. Any decision with regard to any reimbursement for any part of the tour not completed will be decided between the Managing Director of The Ultimate Travel Company Ltd and the tour leader.